By Andrea Hargraves 
If there are services that are constantly evaluated by users, then these are the services that operators provide. According to recent information, MEO is still the operator with the fewest complaints and has been awarded the “Recommended Brand” award by consumers.
Recent data reveals that MEO is down 26% in terms of complaints.
MEO recorded the largest decline compared to the same period last year (-26%)
MEO, the brand in Altice Portugal's consumer segment, is once again distinguished as the operator with the lowest complaints rate per thousand customers, according to ANACOM's Q3 2021 report. Meanwhile, MEO won the title of "Recommended Brand" by consumers The Portuguese, attributed by Portal da Queixa, Inc. discloses in a statement sent to Pplware.
According to ANACOM data, MEO recorded the largest decrease compared to the same period last year (-26%) and the lowest complaint rate in the period under analysis (1.1 complaints per thousand customers). This differentiation of the sectorial regulator has been consistent over the past three years.
About the President of Altice Portugal, Alexandre Fonseca...
These distinctions and consolidation of leadership across all market segments are a source of pride and celebration for the entire Altice Portugal team at the end of another challenging year.
Without satisfied customers, there are no leading companies and the best prizes are those given by the Portuguese who use MEO services
This year, the lowest volume of complaints was joined by the Consumer Satisfaction Index on the Queixa portal. 78 out of 100 were satisfied with MEO's performance, a number that is confirmed by a 100% response rate and 92.4% resolution rate for cases presented on the platform.
These results reflect the brand's high performance in customer service and give MEO the 'Recommended Brand' award by consumers in 2021.
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