By Chris Skeldon 
a Google Photos It is a great way out for those who want to free up space on their cell phone storage without losing their memories. However, recently, many users have noticed that the oldest photos stored on the service The Google Made a weird bug that spoils some photos.
The problem has been identified in images stored for more than five years on the hosting service The Google.
The images in question suffered from the appearance of strange marks, strange lines, and other elements that characterize some level of damage to the files.
A possible explanation is that there was an error in the process of moving servers from The Google to apply Google Photos. This error may corrupt files and cause some images to lose pixels or cause some type of distortion.
What is causing the problem with Google Photos?
Users have started reporting the issue in recent days on forums and on the company’s own support pages. The Google. So far, the company has not yet commented on the issue.
The good news is that the original files stored on Google’s servers do not appear to have been damaged. That is, the problem occurs in the transition between servers.
This means that a file The Google It keeps the images uncorrupted on their servers. It remains to be seen how they will be backed up, to ensure that the user has access to the original files without the transition causing major problems.
It is also good to point out that the problem is not general. This means that many people who have photos from 2013 to 2015 are stored in Google Photos They did not identify any problems in their photos.
The truth is that there is no identifiable pattern: in the same way that users are affected, others have not experienced any kind of problem. In addition, the affected photos may be corrupted in one way or another.
How to solve this problem?
Given that the problem does not affect all users, there is no official solution to it yet. However, some people whose photos got messed up found that their cache was cleared Google Photos can solve the problem.
The procedure for clearing the app’s cache is very simple:
- In the Android: Go to Settings > Apps > Photos > Storage > Clear Cache;
- In the Iphone: Go to Settings > General > Storage Iphone > Pictures > Download the app.
Before following this procedure, check your application gallery. It is possible that your photos were not affected by this error. In this case, you can continue to use the application without any problems.
informative: phone arenaAnd the Google support
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