Demanding answers after mysterious price increases

So far this year, five people have reported Apollo to the Swedish Consumer Agency, corresponding to the Norwegian Consumer Protection Agency. The travel agency is accused of misleading marketing, according to Al-Suwayda Express.

In a letter from the inspection body, it appears that the travel agency marketed tourist trips at a specific price. However, the problems did not arise until customers had to pay, as the price was allegedly raised just before the purchase was completed.

Some customers updated the website to re-enter the flight, and then the price should have returned to the original price. The joy did not last long, because when they tried to pay again, the price rose again.

Now the authority is demanding an answer from Apollo about the reason for the price changes. The travel agency must respond by July 3 of this year.

The price doubled

Apollo communications director Beatriz Rivera wrote in an email to Dagbladet that the incidents stem from a technical error. The voucher will be applied to scheduled tours and hotels from overseas hotels, and the company is working to find a solution to the problem.

– Rivera points out that it is important for us to clarify that this does not apply to Apollo charter flights or their hotels.

According to her, the price error only occurred on a small portion of the trips they offered.

The error resulted in the price of flights being abnormally low initially, before being corrected to the correct market price at exit.

– The jump in prices was so significant, ranging from NOK 20,000 to double, that customers naturally reacted and contacted us. This is how we were first made aware of the error.

They encourage customers to reach out if they encounter errors on their websites.

– They interacted

Rivera points out that Apollo has not received cases from the supervisory authority about a similar problem on the Norwegian site. However, there were a “small number of customers” who contacted the Norwegian Customer Centre.

– However, none of them completed the order. They reacted to the unreasonable price change, which amounted to doubling the initial price, and then contacted us to find out why.

Summer shock in Türkiye

She does not believe Norwegian customers paid the wrong price for the flight they booked.

– Unreasonable differences

Martina Krantz, press officer for Swedish Apollo, told Expressen that Apollo apologizes for the error and advises affected customers to contact the company.

– I would like to stress that we are trying to solve this, and it is not our intention to show a price that will then be a completely different price.

Krantz believes that none of the Swedish agents paid the wrong price.

– In these cases, there is a technical error that we cannot address yet. “I can't say that has happened with completed applications,” she says.

– how do you know that?

“There were unreasonable differences in these matters,” says Krantz.