Challenges remain in some pharmacies after global IT chaos

Challenges remain in some pharmacies after global IT chaos

The Apotek 1 store in Tveita Centre was among the outlets closed due to IT problems on Friday. Photo: Annika Bird/NTB

Some pharmacies are still reeling from the effects of Friday's massive IT outage.

The world was affected on Friday by technical problems resulting from an update sent by the data security company Crowdstrike.

Among Norwegian pharmacies, IT problems particularly affected the pharmacy chain Apotek 1. On Friday, it had to close all its branches, but it eventually returned to business.

– Many pharmacies are now operating as usual, but some open chain pharmacies are still facing challenges with regulations, Apotek 1 VG reported.

background

Computer problems around the world

What happened?
  • Many global companies around the world were affected by a major network outage on Friday.
  • The bug stems from a software update sent out by security firm Crowdstrike, whose software is used by large enterprises and corporations around the world.
  • The company's software is used by a number of major companies and organizations around the world to protect them from various types of data attacks.
  • The National Security Agency, NSM, says it is not a cyber attack.
Who is injured?
  • The bug is believed to have affected Windows machines, which were expected to experience everything from instability to complete shutdowns.
  • A number of international airports were affected.
  • In Norway, several websites will be down, including Tryg forsikring and Biltema.
  • Norwegian and international media, international banks, hospitals and health care services have been affected.

Customers are advised to visit pharmacies as usual.

We work hard to make systems work for everyone.

Vitusapotek also had problems, and Boots Apotek had problems with its online pharmacy.

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Air traffic affected

In Norway, the data problem affected several stores, airlines and Norges Bank. Air traffic in Norway was not directly affected by the data problems, but problems at several airports around the world are still causing delays in Norway.

On Saturday, operations are going well, says Catherine Frahmholt, Avinor's communications director.

– If you are going to travel, just come at the normal time and look forward to the holiday, she tells VG.

Experts warned on Friday that the risk of this happening again is increasing.

“This shows how vulnerable we are to simple mistakes,” data security expert Goran Breivik told VG on Friday.

He believes the risk of system errors is not adequately reported.

– One must not only think about attacks, but also how errors in the supply chain can pose a risk.

– Lives can be lost if people do not receive their medications.

By Bond Robertson

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