ECG Promised To Improve Customer Service

The Electricity Company of Ghana (ECG) has vowed to deal with challenges with its Customer Service Unit to help improve their activities to do away with numerous complaint by customers.

According to authorities, such an initiative would also help improve their activities across the country by serving customers on time.

General Manager in charge of Public Relations, William Boateng disclosed this to the media in Koforidua during a press soiree organized for the media within the Eastern Region.

He said, the company is committed to serving its customers without stress, therefore, indicated his outfit preparedness to improve upon their activities in order to strengthen the relationship between the company and the public.

“We want to strengthen our customer service unit so that customers would be served early without many challenges as it is now especially when it comes to acquiring meters, fault management among other things” He lamented.

Mr. Boateng however, could neither deny nor confirm allegations that prepaid vendors adjust their software to cheat customers on the amount of credit they buy but said authorities are yet to receive an official complaint about the issue.



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